|
Post by account_disabled on Mar 12, 2024 2:04:17 GMT -5
For your callers, navigating a multi-level IVR is the guarantee of no longer being put on the line with the wrong person. Better productivity The multi-level IVR also benefits your agents who, supported daily by this tool, considerably increase their productivity. Now your agents only receive calls for which they are competent. In other words, there is no more risk that your Support team will end up online with a lead interested in a quote. In addition, the data collection carried out by the IVR, even Belize WhatsApp Number before the call, allows your agents to considerably increase their level of knowledge. With Dexem, configure your multi-level IVR in just a few clicks. Add as many options and sub-options as you want, and modify them independently. All at no extra cost! A project in mind? Contact us! Elisa Jaffro Inbound Marketing Manager Passionate about marketing, I produce content on trends, innovations and events in customer relations, hoping to provide you with the keys to a successful customer strategy.
|
|